With customer service being a rare commodity these days it’s comforting to find Stacy at Bitch New York where she wouldn’t have it any other way. From the moment of order right through and beyond the delivery process Stacy can be counted on to make sure that the customer is happy and satisfied.
After doing hours of research on the net I’ve found Bitch New York to have one of the widest and most interesting array of dog collars, doggie clothes, furniture and the like. Now that I’ve done business with Stacy I can’t imagine going any where else for my pet’s needs and my hearts desire. There is just no reason to. Bitch New York has it all.
Two dog owner,
After searching "way to far" and "way to wide" for the most current in couture dog fashion I found "BitchNewYork.com". Stacy has items that are very difficult to find specifically for teacup and tiny dogs. If you have seen something in a magazine, or on a DESIGNERS website that's not in her catalog JUST ASK!!!!!! Describe the item and she will bend over backwards to track it down. Her customer service EXCEEDS expectations, and I'm a pretty tough cookie. I look forward a new and lasting "doggie couture" relationship.
Ellen and her K9 crew
Thank you so much for the time, personal attention, and effort that you dedicated to my inquiry about a custom-dimension dog carrier. I really appreciate all the research you did, and was so impressed by the promptness and personal touch you gave to the customer service you provided!
I've added your site to my favorites link and I know I'll be visiting again to see what kind of beautiful items you're offering. Thank you for everything!
I just wanted to email to let you know that I received my product (crystallized alphabet tag) early (I wasn't expecting it until 2/15) and that it was everything I was looking for :) The tips you gave for tag sizing were 'spot on'. I also received prompt and gracious customer service. I look forward to dealing with both your company and the designer of my product. Thanks again!
You guys have done it again! :) I am so happy with my order and my experience with your site and your customer service continues to be wonderfully positive! Thanks again!
Stacy, Just wanted to drop you a note to tell you once again that your customer service rocks!!! My first order from your company was two dog beds....bulky to say the least and needed to be shipped to South Florida. On the same day that I ordered the items from you, I also ordered two other beds from another web site. Your beds came faster than our chinese delivery service!!! Our dogs have been enjoying them for weeks while we are still waiting for the other beds to arrive. Thank you.
Thanks again, Stacy! You've been so great. I'm sorry my first order has been fraught with so many issues and questions and problems. I want you to know that none of this has in any way deterred me from wanting to order from you again or from referring your site to others. In fact, the courteous, thorough, and caring way you have dealt with these problems has made me an even bigger fan of your site! So cool - your site is THE best, one stop-shopping.
I really appreciate you contacting the manufacturer about the Avant Garde sizing/weight limit questions. Although the leashes' label states it only holds up to 28 lbs. I'm still hoping it holds a bigger weight.
There are so few attractive retractable leashes for medium and large dogs. Unfortunately, I have to use retractable leashes because I have severe rheumatoid arthritis and they really take the pressure off of my back and arms. We've been using and absolutely LOVING the Flexi Expressions leash I bought from your site and it is superb. Not only is it super colorful and cute, it also happens to be the smoothest, most sensitive to the touch retractable leash I've ever used! I plan on buying it in the other colors. You've been so nice I'd rather buy from your site than anywhere. It's so great to be able to look to your site for all things canine chic. You've definitely found a loyal customer in me! With Huge Thanks -
Bethany Choate (and Bailey)
I think it's so cool that you have a career that involves helping dogs and their parents. It's not just about collars and tags - it's about how people express love to their beloved pups. And that is so important! I think that dogs are the most pure, giving, loving, caring, special souls on earth...literally the best creatures alive. They ask for so little but they give so much. What you do allows us humans to give back a little bit...what a blessed thing to be involved in. I admire you so much! Please know that even though we've never met, you have two friends here in West LA, namely me and Bailey.
Bethany Choate (and Bailey)
I do not normally order items from websites and so was a little anxious about ordering, sight unseen, several items from Bitch New York. However, I spoke with Stacy over the phone and placed my order with her guidance regarding sizing. To my absolute delight, the items arrived, beautifully wrapped, within a reasonable time, and of superior quality. In fact, I have not seen comparable quality items in the stores where I have shopped. I am extremely pleased with both the service and the quality of the goods received, and would certainly order again in the future.
As the first time owner of a new puppy I wanted Pippin to be dressed in something to match his cute and snazzy personality. I spend almost a whole day searching websites for cute dog clothes & accessories,when I should have been working ! , but when I came across this website, I looked no further. Not only are the items so very cute and affordable but what will make me a repeat customer was all the kind help I received from Stacy. Being new to the world of a dog, I needed help and was clueless. Stacy made this experience so fun for me and she was so sweet in helping me decide which product to get was the right one for Pippin. I'm so excited to receive my first order from Bitch New York, and I'm certain there will be many other orders to follow. I've told all my friends with dogs to go to the website to look. There's such a huge variety of products ranging in price so there's something out there for everyone with every budget. In no time our little Pippin will be struttin' his stuff in his new gear. Thanks so much Stacy, you are a star!
Heidi in Cincinnati, Ohio
I wanted to let you know that the black/purple dress with the velvet top and big orchid flower on the back that you sent me a few months ago for my Bichon, Emmylou, was worn for her third birthday party today. She looked so beautiful that all the people at the senior citizen facility where she lives with my mother couldn't believe their eyes. I had ordered something entirely different that you didn't have in her size and you suggested this little dress. She always wears sweaters. This is her first dress but won't be the last. I'm going to take a look right now at what you have. Thanks again for making such a nice selection for me.
Thank you so much and I can't wait to receive my order! I had spent quite a long time trying to find a cute and high quality birthday shirt for Muffy, but didn't have any luck until I thankfully came across your site! Everything else I found was very predictable, cheap or just kitsch, and so I was thrilled to find such cute and sophisticated things on your site. I love your store!
I just wanted to thank you for the awesome collar! Chaos looks great in it! I was very suprised and happy with how well made it is!! It is truly a great value for the price I paid! Anyhow I now have to buy my girl a collar (she's upset her brother got one and she didn't lol) I am eyeing the star collar :-)!!! Anyhow Thanks so much for the collar and for fixing my mess up with the wrong size.
You are terrific! I SO appreciate your efforts, thank you very much.
I have to say that our exchange is unusual in these days of commerce; it's refreshing and pleasing to have someone care about customers to this extent.
Miss Siri, my Shih Tzu Therapy Dog, will wear her peace sign on her harness with pride and she thanks you as well!
Slurpy kisses and wags,
I received both items today. Thanks so much for your very prompt response to my email about this situation. Your customer service has been absolutely outstanding and I am really impressed. I already have recommended your website to many people and will continue to do so!
What can I say????? That I wish all shopping was this easy!!! You were, kind, prompt, truthful, helpful, encouraged me to buy what was right, not what was more expensive. I felt like I was your most important client...you were Johnny on the spot..I needed something by a certain day...you got back to me in minutes about it....and the quality....well, lets say I've purchase more expensive items that were not this good. I wish you carried horse equipment!!! Seriously.....I cannot recall, ever, in my entire shopping endeavors, ever having such a pleasant experience....and then having the product go beyond my expectations!!! You're wonderful!!! I wish all shopping was like this, then I might not hate it so much! I will recommend you to anyone who needs any dog supplies. Seriously, you and your products were just awesome.
Thanks so much very much, Stacy, for your very courteous and considerate manner in dealing with the postage situation. It is wonderful to deal with someone who is so understanding and fair. I will return!
Everything went through, thank you so much! This is my first shopping experience with you guys and you now have another loyal customer. I love the site and look forward to continuing to order, especially since there will be an addition to the family later this year.
I would like to say how pleased I am with the service I have received from you. I live in England and unfortunately we do not have the wide range of dog accessories that you have in USA. I found the bed I was looking for and ordered on line. There was a problem with my card I was using and thought I would be unable to continue with the purchase. Stacy came on line and was the most helpful person I have ever come across.
Although the bed I wanted was out of stock she put her self out and found me one and has now shipped it to me in England. This kind of service is very hard to find these days and I am so impressed I will be recommending your company to all of my doggie friends who I know will be happy to use your site. Well done Stacy and thank you from me and Monty.
Jill Nash, England
I just want everyone out there who is interested in ordering from Stacy Braverman of Bitch New York, that I had the most wonderful experience working with her. She does what she says and she has beautiful products that you can not get anywhere else. Thank you Stacy for bringing beautiful products to our beautiful people with fur.
Karen Infantino, Florida
I received my order today and am so happy with my purchase. The collar and lead are even nicer and better quality that the pictures (and the pictures looked beautiful). It is always nice to be surprised in a good way. It was a pleasure purchasing from your website and look forward to giving you more business the future.
Debra J. Stein, Florida
I just wanted to tell you that Maddie gets so many compliments on her collar I got from you. The gold looks so elegant on her. Everywhere I go - even into pet stores where they carry nice collars, they go crazy over it. Just thought you would like to know. Thanks.
Karin Donaldson, California
This has to be one of the most professional websites on the internet. I was asked if I needed any help completing a purchase (via e-mail) and it really felt like I was shopping at an actual boutique! Stacy was very helpful with helping me decide what size I should purchase for my little chihuahua. I can't wait to shop at "Bitch New York" again for my little girl!! :)
Thank you so much for my bed. I received it today and just love it! It is great quality and washable. It will definitely be used by my fur babies. Your customer service is wonderful. You always respond so quickly. That is something that usually never happens with most online sales.
Angela Lozano, Arizona
Thank you for working so hard on my behalf. You've been an absolute pleasure to work with and so understanding of my personal situation. We as customers can't ask for anything more than working with a company and person who cares about our personal needs. I'm excited to keep doing business with YOU!
Thanks for your help/suggestion! I don't think it would be possible to make a "bad" choice from your store!!! I hope you don't get tired of hearing this! I have ordered several collars in the past couple of years from your store. Each one has been totally fashionable and looked beautiful on my Millie! I get complements all the time! The girls that groom Millie can't wait to see what she is wearing when she comes in. I have the best accessorized toy poodle in New Mexico thanks to you!
Just found you - WOW - what great variety of products...having gone from Labs to now rescue Chihuahua/Dachshund and a Chihuahua/Beagle I was looking for coats for my two little tykes when I stumbled upon this site - again WOW and had to drop you a line to say so - will keep you in mind for sure !!
We have just received our dog coats and are very happy with them - they are the best. I would just like to say that even though we live so far away in the Channel Islands we will now only order from you as the service you provide is excellent and your products are great.
We tell everyone we meet that we shop at Bitch New York. We believe that our neighbors should INSIST on more creative clothing, beds, dog dishes etc. than are locally available, and we don't find this to be more expensive than shopping here for the boring basic stuff, either!
Penny and Chanel, Canada
Some of the same items that Bitch New York carries can be found on other sites too, but if the price appears to be lower, BEWARE! I found out the hard way, that some sites make up for the low price by charging an arm and a leg for "shipping and handling". I won't be doing business with them again, because I don't like their hiding the true cost like that. I understand that the merchandise has to be ordered, handled and accounted for, but that's downright sneaky, IMHO.
Penny and Chanel, Canada
I just received my order & I want to thank you, I love it. It fits perfectly & she looks so cute. I'm
one of those people who treats their dog like their baby & can't wait to take her Christmas pictures! I"m glad I found your site. She's a little chubby & you made it to fit her, so thank you again.
Panda and I are top dogs for the Pyrenees Rescue in Indiana. Whether we're at the park or on a trail, people always comment on his collar and the first question is where did you get that collar?? I hope you get some business from "Panda, the Doggie Billboard!" Your kindness and detail to customer service is outstanding. Just another reason to love N.Y.C.
Michael and Panda, Indiana
I want to sincerely thank you Stacy. It is rare to find such amazing customer service; it truly is an art form you have mastered. I know we are very picky, but we like what we like. :) We will be recommending you to all of our friends and family and definitely buying from the site again.
Lauren and Petunia
I just cannot praise "Bitch New York" enough for their quality of product and the level of service they provide. This is the largest online luxury pet boutique with all of the customer service of a local store. If you ever need anything, all you have to do is ask. I've had to contact them on a few occasions regarding sizes for dresses and shoes, and have received such quick and helpful responses each time, that I felt like I was emailing with a close friend. I found this store on Google and just took a chance. I'm so glad I did. Now, I'm a customer for life!
I would like to say that I appreciate a lot that you do care so much about your clients needs and wants. It's rare these days you know. You are one rare lady that takes her customers at a high level. I will certainly recommend your website to my close friends. WE ARE ALL DOG LOVERS hehehehehehe! Have a Merry Merry Christmas and a Happy New Year 2011! I have no idea how you look like or how you are in person, but just from how much you care for your customers, I am pretty sure you are a great person!
Thank you so much Stacy!!! You're the best! Looking forward to ordering more stuff from you! You have a wonderful site!!!
I want to thank you for you excellent customer service. I received 2 of my items today! I will definitely order from Bitch New York again.
Oh thank you, thank you, thank you for your help!! I had tried other dog online services. Well, they have NEVER had anything I ordered sent to me on time. So, I new if there was one place I should look that MIGHT offer overnight delivery...it was NEW YORK CITY!! I was right!! What I am saying is...now that I know you can ship quickly, even to Hawaii and you have a quick turn around via email and phone...I am switching all my future orders to your site. Thank you for all your effort. It will not be unrewarded.
Much love and aloha this Holiday Season,
Kristi Pace, Hawaii
Your site, your products and you, ROCK! Thank you!
Louise Webber, NJ
I never thought I would ever internet meet someone who works as much as I do...It was nice & so very "refreshing" doing business with someone so dedicated - I love what your doing!
Jacquelynn Evans, Wisconsin
Hello! I received the custom bedding today and it is so beautiful! Thank you so much! Most custom made things take weeks but I'm so impressed with how fast you guys were! Thanks again.
Thank you Stacy, your products are great and worth the wait. Have a great day and thanks for doing business like it used to be done...as it should! I appreciate your business integrity.
Mahalo, Stephie Hill
Thanks for your great customer service. I'm sure I'll be back online--your website is amazing!!!
I just received the second collar I ordered from you (the pink jeweled horse-hair collar) and I just can't believe how beautiful it is! Not only is it just gorgeous, but the leather is lovely as well.
That's all I wanted to say, certainly feel free to quote me on that!
Thank you so much for all your help this has been the BEST customer service I have ever had!! Because of your wonderful customer service i will make it a point to get all my pugs goods from your company!! Thank you so much!!
"Fabulous range of products with excellent customer service. I shall be back soon to stock up on more goodies. Yay for Bitch New York".
Do not be fooled by the usual double meaning of "Bitch". Yes, your lady (and guy!) dogs will end up better dressed than you in the canine couture that Stacy sells. But Stacy herself is just about the exact antithesis of all things bitchy. Customer Service Saint is more like it. I contacted Stacy on a Saturday, desperate to find the perfect outfit for my Shih Tzu (plural) Susie and Omar, for my wedding exactly seven days later. It is now Wednesday, and I am looking at the most darling Ivory and Gold Rose Damask pattern dress and matching vest, custom-made for my puppies. They are, in a word perfect. My hat is off to Stacy and her dedicated associates who clearly take their love of a job well done to dizzying new heights. I will never go online shopping for my puppies anywhere else. In a world too often riddled with apathy (or worse) Stacy is a shining example of how a personal credo to be the best you can be is still alive and thriving. The experience start to finish was not just a joy, but an inspiration. Big words, and I mean them.
Nina Shreiber, New York
It is with great pleasure that I write with resounding compliments and gratitude to Stacy regarding recent purchase experiences. I felt like my little Pom girl, Sophia, was treated like royalty, with a step by step process of preparing her Chien Coature Ebony Pyramid jacket, which fits her like a glove, and her matching lead. Absolutely exquisite and meticulous attention to detail, advice and courtesy made for the perfect overall experience.
This treatment prompted me to seek Stacy’s assistance in my next purchase for Sophia, the Pine Mist Harness Vest and matching lead. This kind of special attention is what separates the premium shopping treatment a cut above all others. Thank you so very much for your prompt attention, quality of workmanship from your exclusive couturier, and most delightful demeanor Stacy!!! The bows were a very special, finishing touch too!!!
Gena and Sophia
Exemplary customer service is what you get when ordering from Stacy, at Bitch New York. She went above and beyond to find just the right diners for our pups when the first ones I ordered were the wrong size. What a pleasure it was shopping with her, not to mention all the great goodies she has for pups!
Janet, South Carolina
I just wanted to tell you I love your site! You have some of the cutest things I have seen. And I ordered a tag last night and have already gotten a shipping confirmation. That's awesome! I was just hoping to have it before I got on vacation in a few weeks. I had no idea you would get it out that fast! I can't wait to order more from you guys. :)
No wonder I keep coming back...great quality, unique items and FANTASTIC customer service. Love, Love, Love this company!
Kathleen Nunn Davis
I just received the pillow dog bed and I just wanted to say how absolutely perfect this bed is. Your company's customer service and quality of products are exceptional. And as you can see Miss Molly loves her bed!!!
Thanks so much,
I just received the carrier. Please give my compliments to the supplier. It is so so cute and very well made. I wasn’t sure how the quality was going to be- because of the low price point BUT I am pleasantly surprised. Thank you again for your awesome customer service.
Thank you! I did receive it this afternoon. Once again, thank you for providing the best customer service! You went above & beyond to fill my order.
Just wanted to let you know I received the Little Black Dress with the white bows and my Little Lola (who is a Yorkie rescue) looks adorable in it. People are stopping us on the streets in Kansas City. Thank you for your prompt service. You have a new loyal customer.
The new collar came today in the mail. It is just perfect! Thank you for everything you did to make things right. You are first class and so is this divine collar! Here's some pics of Beatrice with it on!