Just received the smaller size collar for Lulu and it fits perfectly and looks elegant on her. Thank you so much for your time and effort in making it possible for me to make the exchange. I appreciate it and will be sure to spread the word about you and your extensive line of beautiful and unique pet accessories. Lulu says "thank you" also!
Stacy - I received my order yesterday and absolutely LOVE it! So does "Sugar"! It is perfect and exactly what I wanted! Thank you!
I received my items yesterday. They're all so cute! Juka is a very happy (and warm), little puppy. Lol. I just wanted to thank you for your excellent customer service. You truly are one of a kind. My shopping experience with Bitch New York was definitely the best, over and above, anyone I'd previously bought fur kid items from in the past. I'll definitely be in touch with you again for all of Juka's wants and needs. :) I'm always looking for new dresses for Juka. I like her to look pretty for all of our special occasions. :) Thank you very much for all your help and for your very quick replies.
Kym (and Juka)
I just wanted to let you know that I received the all in one leash and I just love it. It's beautiful and it fits perfectly. It's a very clever design and protects my little Yorkie's delicate neck.
I am very impressed with the quality of the products I've received and I wouldn't hesitate to order from your company in the future.
Thanks for all your help in expediting my order.
Just from how much you care for your customers, I am pretty sure you are a great person!
Thank you so much Stacy!!! You're the best! Looking forward to ordering more stuff from you! You have a wonderful site!!!
I want to thank you for you excellent customer service. I received 2 of my items today! I will definitely order from Bitch New York again.
Oh thank you, thank you, thank you for your help!! I had tried other dog online services. Well, they have NEVER had anything I ordered sent to me on time. So, I knew if there was one place I should look that MIGHT offer overnight delivery...it was NEW YORK CITY!! I was right!! What I am saying is...now that I know you can ship quickly, even to Hawaii and you have a quick turnaround via email and phone...I am switching all my future orders to your site. Thank you for all your effort. It will not be unrewarded.
Much love and aloha this Holiday Season,
Kristi Pace, Hawaii
Your site, your products and you, ROCK! Thank you!
Louise Webber, NJ
I never thought I would ever internet meet someone who works as much as I do...It was nice & so very "refreshing" doing business with someone so dedicated - I love what you’re doing!
Jacquelynn Evans, Wisconsin
Hello! I received the custom bedding today and it is so beautiful! Thank you so much! Most custom made things take weeks but I'm so impressed with how fast you guys were! Thanks again. Mallory Poms
Thank you Stacy, your products are great and worth the wait. Have a great day and thanks for doing business like it used to be done...as it should! I appreciate your business integrity.
Mahalo, Stephie Hill
Thanks for your great customer service. I'm sure I'll be back online--your website is amazing!!!
I just received the second collar I ordered from you (the pink jeweled horse-hair collar) and I just can't believe how beautiful it is! Not only is it just gorgeous, but the leather is lovely as well.
That's all I wanted to say, certainly feel free to quote me on that!
Thank you so much for all your help this has been the BEST customer service I have ever had!! Because of your wonderful customer service i will make it a point to get all my pugs goods from your company!! Thank you so much!!
"Fabulous range of products with excellent customer service. I shall be back soon to stock up on more goodies. Yay for Bitch New York".
Do not be fooled by the usual double meaning of "Bitch". Yes, your lady (and guy!) dogs will end up better dressed than you in the canine couture that Stacy sells. But Stacy herself is just about the exact antithesis of all things bitchy. Customer Service Saint is more like it. I contacted Stacy on a Saturday, desperate to find the perfect outfit for my Shih Tzu (plural) Susie and Omar, for my wedding exactly seven days later. It is now Wednesday, and I am looking at the most darling Ivory and Gold Rose Damask pattern dress and matching vest, custom-made for my puppies. They are, in a word perfect. My hat is off to Stacy and her dedicated associates who clearly take their love of a job well done to dizzying new heights. I will never go online shopping for my puppies anywhere else. In a world too often riddled with apathy (or worse) Stacy is a shining example of how a personal credo to be the best you can be is still alive and thriving. The experience start to finish was not just a joy, but an inspiration. Big words and I mean them.
Nina Shreiber, New York
It is with great pleasure that I write with resounding compliments and gratitude to Stacy regarding recent purchase experiences. I felt like my little Pom girl, Sophia, was treated like royalty, with a step by step process of preparing her Chien Coature Ebony Pyramid jacket, which fits her like a glove, and her matching lead. Absolutely exquisite and meticulous attention to detail, advice and courtesy made for the perfect overall experience.
This treatment prompted me to seek Stacy’s assistance in my next purchase for Sophia, the Pine Mist Harness Vest and matching lead. This kind of special attention is what separates the premium shopping treatment a cut above all others. Thank you so very much for your prompt attention, quality of workmanship from your exclusive couturier, and most delightful demeanor Stacy!!! The bows were a very special, finishing touch too!!!
Gena and Sophia
Exemplary customer service is what you get when ordering from Stacy, at Bitch New York. She went above and beyond to find just the right diners for our pups when the first ones I ordered were the wrong size. What a pleasure it was shopping with her, not to mention all the great goodies she has for pups!
Janet, South Carolina
I just wanted to tell you I love your site! You have some of the cutest things I have seen. And I ordered a tag last night and have already gotten a shipping confirmation. That's awesome! I was just hoping to have it before I got on vacation in a few weeks. I had no idea you would get it out that fast! I can't wait to order more from you guys. :)
I truly appreciate your attentiveness! It's customer service like this that will make me enthusiastically recommend that my friends, family and associates do business with BitchNY. Thank you so much Stacy!
I got my first Chihuahua six months ago and immediately set out looking for cute stylish clothes on the internet. I had lots of hits and misses, emphasis on misses with quality, fit and especially customer service. Gratefully, I stumbled upon Bitch New York and Stacy. I was amazed at the wide selection of beautiful designer clothes as well as the large selection of "let's play clothes" they had to offer. The price range is made to fit every budget so you will never go away unhappy. The quality of all their clothes is outstanding.
What really shocked and impressed me was the attention and care I was given by Stacy after my first purchase. She immediately e-mailed me, and I mean within a couple of minutes, to let me know that one of the little dresses was out of stock in the size I needed and wanted to know if I would like something different. She made the change for me and everything shipped and arrived quickly. On another order I made she got in contact with me to let me know she thought I might need the larger size. How often does something like that happen besides NEVER! When I ordered a designer dress she stayed in contact with me to give me color choices and made sure the fit was perfect and I was happy.
Stacy makes you feel like you are her one and only client and she goes out of her way to make sure you are happy with your choices. She truly cares about us and our pets. I have never gotten such personal care and assistance from anyone or anything I have purchased in the past. I have no desire to waste my time shopping anywhere else. Why would I?
Stacy thank you so much----you ROCK!!!
This is so overdue I tell you!!! I am so appreciative of you and your expert service! Way to go Stacy!!! Mind you the collar was sitting in the box for days before I had a chance to open it. I have it on the pooch and it is the finest! Take care; I am looking forward to the tags. As always, you ROCK, Stacy Girl!
Marcia, New York
Again thank you very much! You do an amazing job, honestly you guys are the best. Thanks for the gift in advance! I'll let you know when it finally get here! Thank you.
Spiridoula, New York
Our second order from Bitch New York was just as smooth as the first. Excellent customer service; we shall definitely be shopping again here.
I just wanted to thank you for shipping so quickly and especially for being so responsive to emails. You wouldn’t believe the problems I’ve had at other sites!
Susan, New Jersey
I love your site! Great customer service! Would not change it for any other. Hehe! Thanks again~
Just wanted to say how much I love your website and your great products and customer service. I found unique items I treasure for my two Westies!!
Ordering was simple and expeditious and the products represented arrived as represented. I am so pleased.
I ordered customized ID tags that are beautiful and different. Great quality.
I ordered two cable knit sweaters too that work great, fit great and are of excellent quality. When I needed a special color Stacy helped me by introducing me to a person that does custom knits instead of saying sorry can’t accommodate you. Now THAT is great customer service. Her responses to my requests are immediate as well. I would recommend Bitch New York to anyone that cares for their furry friends. The experience has been a complete delight.
Bernadette McCool, Holliston, MA
Hi Stacy! I received my dogs dress today. I just wanted to say thank you so much for going out of your way for us!!
I appreciate it so much... People like you are far and few!
Juliann, New York
Thank you so much for your help, and attention to the little details. I feel confident that the 2 orders will be perfect because of you, and the designers. It was also a pleasure speaking with you this evening.
Look forward to receiving my orders and future purchases!
Thank you Stacy.
Nasalie and Mia
This was the first time I ordered from Bitch New York. I have to say that I am thoroughly impressed. Searching around for the best deal, prices including tax (yes, some do) and shipping, all the top sites are comparable. But I have never gotten customer service (your caring and follow up) and quicker deliveries from designers, before placing my order with you.
I could definitely take a few pointers from my dog on style!
Ginger (the spoiled dog) and her devout owner
I just want to thank you for not only having the cutest, unique dog attire and collars anywhere but also for your unbelievable personal attention to every order. It is great to have shared stories along the way knowing how incredibly busy you are. Definitely one of the best and have loved everything I have ordered and will continue so in the future.
You are a wonderful woman. I was very impressed that you got back to me with in 15 hours. Your company is run the correct way and you should be proud of your website. I want to thank you again for the quick response. Most people take way too long. Thank You Again.
Thank you so much. I really appreciate your efforts in finding my purchased item tracking number. It was a great pleasure doing business with you and your pups. I'm sure my dogs will love their new bed!
Not sure if you remember me, but I ordered a blingy dog bone necklace and earrings about a month ago. I wore both to an event recently and got more compliments than I could count!! Everyone wanted to know where I got them, and I gave them all the name Bitch New York, which everyone loves. Thanks again for helping me out when the order got lost in cyberspace...
My doggie Casey LOVES her bag!!! She doesn’t want to get out of it! LOL I will be ordering another bag from you soon!
Today I have recieved my package.
The collars are AMAZING! They are very beautiful. Yes, this shipment to Russia wasn't cheap, but it was definately worth it! And I didn't expect for it to arrive so early, only 2 weeks have passed! Sometimes packages within Russia travel longer. :)
Thank you very much for your assistance! You have definately made us both happy - me and my dog. :)
And I am sure I will be coming back to you with further orders!